Serving Your City
AAA | AARP | MILITARY | CORPORATE
Good to know
Common questions
What documents do I need to pick up the car?
At the rental counter, you must present your valid driver's license, a passport or national ID, your booking confirmation, and a valid credit card in the primary driver's name to cover the security deposit.
Can I pick up in one city and drop off in another?
Yes, one-way rentals are available at many locations. Let your agent know your pickup and drop-off cities and they'll find options that support it.
How do I make changes after I book?
Call the same number on this page any time before pickup. An agent can adjust your dates, vehicle class, or cancel the reservation per the rate's policy.
Call Now to Reserve Your Car
(877) 301-7049
Registered Office:
Reservation Support · DBA of Bluesio LLC
212 N. 2nd St. STE 100, Richmond, KY 40475
Effective date: October 7, 2026
This Privacy Policy explains how Reservation Support, a DBA of Bluesio LLC ("Reservation Desk Support," "we," "us," or "our"), collects, uses, shares and protects personal information when you visit this website, call our reservation line, or use our booking assistance services (together, the "Services"). By using the Services, you agree to the practices described in this policy.
1. Information We Collect
Information you give us. When you call us or make a reservation through an agent, we may collect:
- Your name, phone number, email address and mailing/billing address;
- Driver details required by the rental supplier, such as date of birth, driver's license details and additional driver names;
- Trip details, including pickup and drop-off locations, dates, times, flight numbers and vehicle preferences;
- Payment information (card number, expiry date and billing details) where a payment or deposit is required;
- Membership or discount program details you choose to provide (for example AAA, AARP, military or corporate programs);
- Any other information you share with an agent during a call.
Information collected automatically. When you visit the website, we and our service providers may automatically collect your IP address, browser and device type, operating system, referring URL, pages viewed, time and date of visit, approximate location derived from your IP address, and search keywords.
Call information. We may record the date, time, duration and originating phone number of calls placed to our reservation line. Calls may be monitored or recorded for quality assurance, training, dispute resolution and fraud prevention. You will be informed at the start of a call where recording takes place.
2. How We Use Your Information
- To search for vehicles, quote rates, and make, change or cancel reservations on your behalf;
- To send you booking confirmations, receipts and service-related messages;
- To process payments, deposits and refunds;
- To provide customer support and respond to your questions or complaints;
- To analyze and improve our website, call handling and Services;
- To detect, prevent and investigate fraud, chargeback abuse and security incidents;
- To comply with legal obligations and enforce our Terms & Conditions.
3. How We Share Your Information
We do not sell your personal information. We share information only as follows:
- Rental suppliers and travel partners: to complete your reservation, we share the details the supplier requires (driver name, contact details, trip details and, where applicable, payment information). The supplier's own privacy policy governs its use of your information.
- Payment processors: to process payments and refunds securely.
- Service providers: companies that provide telephony, hosting, analytics, and customer support tools on our behalf, under obligations to protect your information.
- Legal and safety: where required by law, subpoena or court order, or to protect the rights, property or safety of our customers, our business or others.
- Business transfers: in connection with a merger, acquisition or sale of assets, subject to this policy.
4. Cookies, Local Storage and Tracking Technologies
We use cookies, pixels, browser local storage and similar technologies to operate the website. You can control cookies through your browser settings. Disabling cookies may affect certain website features.
Do Not Track: our website does not currently respond to browser "Do Not Track" signals, because no uniform standard exists. Where required by law, we honor Global Privacy Control (GPC) signals as an opt-out of targeted advertising.
5. Data Retention
We keep personal information only as long as needed for the purposes described above, including to complete reservations, handle refunds and disputes, and meet legal, tax and accounting requirements. Booking records are generally kept for up to seven (7) years; call recordings are generally kept for up to twelve (12) months unless needed for an open dispute. Full payment card numbers are not stored by us after a transaction is processed.
6. How We Protect Your Information
We use reasonable administrative, technical and physical safeguards, including encrypted connections, access controls and PCI-compliant payment processing. No method of transmission or storage is 100% secure, so we cannot guarantee absolute security. Our agents will never ask you to send full card details by email or text message.
7. Your Privacy Rights
Depending on where you live (including California, Virginia, Colorado, Connecticut, Utah, Texas, Oregon and other U.S. states with privacy laws), you may have the right to:
- Know and access the personal information we hold about you;
- Request correction of inaccurate information;
- Request deletion of your personal information, subject to legal exceptions;
- Receive a copy of your information in a portable format;
- Opt out of targeted advertising or "sharing" for cross-context behavioral advertising;
- Not be discriminated against for exercising these rights.
To make a request, call us at +1 (877) 301-7049 or write to us at the address below. We will verify your identity before acting on a request and respond within the time required by law (generally 45 days). You may use an authorized agent to submit a request on your behalf.
8. Telephone and Text Communications
If you provide your phone number, we may contact you about your reservation. We will not send marketing text messages or calls without your prior consent. You may opt out of marketing messages at any time by replying STOP or by telling an agent.
9. Children's Privacy
Our Services are intended for adults who are legally able to rent a vehicle. We do not knowingly collect personal information from children under 16. If you believe a child has provided us information, please contact us and we will delete it.
10. Third-Party Websites
Our website may contain links to third-party sites, including rental suppliers. We are not responsible for the privacy practices of those sites, and we encourage you to review their policies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The "Effective date" above shows when it was last revised. Continued use of the Services after an update means you accept the revised policy.
12. Contact Us
Reservation Support · DBA of Bluesio LLC
212 N. 2nd St. STE 100, Richmond, KY 40475
Phone: +1 (877) 301-7049
Effective date: October 7, 2026
These Terms & Conditions ("Terms") govern your use of this website and the reservation assistance services provided by Reservation Support, a DBA of Bluesio LLC ("Reservation Desk Support," "we," "us," or "our"). By using this website, calling our reservation line, or making a booking through us, you agree to these Terms. If you do not agree, please do not use the Services.
1. Who We Are and What We Do
We are an independent travel booking and comparison service. We help customers compare and reserve rental vehicles offered by third-party rental companies ("Suppliers"). We are not a car rental company, we do not own or operate any vehicles or rental locations, and we are not the official website or agent of any specific rental brand unless expressly stated during your call.
2. Eligibility
You must be at least 18 years old and legally able to enter into a binding contract to use the Services. Rental Suppliers set their own driver requirements, which commonly include a minimum age of 21 or 25, a valid driver's license held for a minimum period, and a major credit card in the primary driver's name. Young-driver surcharges may apply. It is your responsibility to meet the Supplier's requirements at pickup.
3. Making a Reservation
- Reservations are made by phone with one of our agents. Before confirming, your agent will read back the vehicle class, dates, location, total estimated price, any fees charged by us, and the applicable cancellation policy.
- A reservation is confirmed only when you receive a confirmation number from us or from the Supplier.
- You are responsible for providing accurate information. Errors in names, dates or locations may result in a denied rental or additional charges.
- Vehicles are reserved by class, not by make or model. Vehicles shown on this website ("or similar") are examples only.
4. Prices, Taxes and Fees
- Prices displayed on this website are starting daily rates, are for illustration, and vary by location, date, availability, driver age and rental length.
- The final price will be quoted by your agent before you book. Taxes, airport concession fees, facility charges, one-way fees, additional driver fees, young-driver fees, fuel charges, equipment (child seats, GPS) and optional insurance or protection products may be charged by the Supplier and may be payable at the rental counter.
- If we charge a booking or service fee, it will be disclosed to you clearly before you confirm the reservation.
- Prices are quoted in U.S. dollars unless otherwise stated.
5. Payment
Depending on the rate, you may pay in advance through us, pay the Supplier directly at pickup, or a combination of both. Your agent will tell you which applies before booking. By providing payment details, you authorize us (or the Supplier) to charge the amounts disclosed to you. Suppliers will typically place a security deposit hold on your card at pickup; this hold is controlled by the Supplier, not by us.
6. Supplier Terms
Your rental agreement is between you and the Supplier. The Supplier's rental terms (including fuel policy, mileage limits, geographic restrictions, damage liability, insurance requirements, late-return charges and deposit amounts) apply in addition to these Terms. We are not responsible for the Supplier's acts, omissions, vehicle condition, availability at the counter, or charges the Supplier applies under its own rental agreement.
7. Changes and Cancellations
To change or cancel a reservation, call us at +1 (877) 301-7049 before your scheduled pickup time. Changes are subject to availability and may result in a different price. Cancellations and refunds are handled under our Refund Policy and the Supplier's cancellation terms.
8. No-Shows and Denied Rentals
If you do not pick up the vehicle at the scheduled time without cancelling, or if the Supplier refuses to rent to you because you do not meet its requirements (for example, missing license, no credit card in the driver's name, or failing age requirements), the reservation may be treated as a no-show and prepaid amounts may be non-refundable, as set out in the Refund Policy.
9. Acceptable Use of the Website
You agree not to use the website for any unlawful purpose; attempt to gain unauthorized access to our systems; interfere with the website's operation; use automated tools to scrape content; or make false, speculative or fraudulent reservations.
10. Intellectual Property
The website design, text, graphics and layout are owned by or licensed to Bluesio LLC and may not be copied or reused without permission. Third-party company names, trademarks and logos belong to their respective owners and are used for identification purposes only; their use does not imply endorsement or affiliation.
11. Disclaimer of Warranties
The Services and website are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. We do not guarantee that a specific vehicle, price or discount will be available.
12. Limitation of Liability
To the fullest extent permitted by law, Bluesio LLC and its owners, employees and agents will not be liable for any indirect, incidental, special, consequential or punitive damages, including lost travel plans, lost profits or missed connections, arising out of or related to the Services. Our total liability for any claim relating to a reservation will not exceed the amount you paid directly to us for that reservation.
13. Indemnification
You agree to indemnify and hold harmless Bluesio LLC from any claims, losses or expenses (including reasonable attorneys' fees) arising from your breach of these Terms, your misuse of the Services, or your violation of any law or third-party right.
14. Chargebacks
If you have a billing concern, please contact us first so we can try to resolve it quickly. We reserve the right to dispute chargebacks that are filed for charges you authorized and that are consistent with these Terms and the Refund Policy.
15. Governing Law and Disputes
These Terms are governed by the laws of the Commonwealth of Kentucky, without regard to conflict-of-law rules. You and we agree to first attempt to resolve any dispute informally by contacting each other. If a dispute cannot be resolved within 30 days, it shall be brought in the state or federal courts located in Madison County, Kentucky, unless otherwise required by applicable consumer protection law. Nothing here prevents you from filing a complaint with a consumer protection agency.
16. Changes to These Terms
We may update these Terms from time to time. The version in effect at the time of your reservation applies to that reservation.
17. Contact
Reservation Support · DBA of Bluesio LLC
212 N. 2nd St. STE 100, Richmond, KY 40475
Phone: +1 (877) 301-7049
Effective date: October 7, 2026
This Refund & Cancellation Policy explains how cancellations and refunds work for reservations made through Reservation Support, a DBA of Bluesio LLC ("Reservation Desk Support," "we," "us"). Because we arrange rentals with independent rental companies ("Suppliers"), refunds depend on both this policy and the Supplier's rate rules. Your agent will tell you the exact cancellation terms for your rate before you book, and they will also appear on your confirmation.
To cancel or request a refund, call
+1 (877) 301-7049 (24/7) with your confirmation number. Always obtain a cancellation number for your records.
1. Pay-at-Counter Reservations
If you did not pay anything in advance and will pay the Supplier at pickup, you can cancel at any time before the scheduled pickup time at no charge from us. Some Suppliers may charge a no-show fee if the reservation was guaranteed with a card and not cancelled in time; your agent will tell you if this applies.
2. Prepaid Reservations
- Cancelled 48 hours or more before pickup: full refund of the prepaid rental amount, unless your rate was clearly described as non-refundable at the time of booking.
- Cancelled less than 48 hours before pickup: refund of the prepaid amount less any cancellation fee charged by the Supplier under its rate rules.
- Non-refundable rates: some deeply discounted rates are non-refundable. These are always identified as non-refundable before you confirm and on your confirmation.
3. Free Cancellation Within 24 Hours of Booking
For reservations made at least 7 days before pickup, you may cancel within 24 hours of booking for a full refund of any amount paid to us, including on rates otherwise subject to cancellation fees, as long as the cancellation is made before pickup.
4. Price Match
If, within 24 hours of booking, you find a lower publicly available price for the same vehicle class, location, dates and rental terms, call us. We will either match the lower price or cancel your reservation free of charge. Price match does not apply to member-only, opaque, coupon-code or package rates.
5. Booking or Service Fees
If we charged a separate booking or service fee, it is refundable in full when you cancel within the free-cancellation windows above. After that, the service fee is non-refundable once the reservation has been confirmed with the Supplier, except where the cancellation was caused by our error or the Supplier's inability to provide the reserved vehicle class.
6. No-Shows
If you do not cancel before the scheduled pickup time and do not collect the vehicle, the reservation is treated as a no-show. Prepaid amounts for no-shows are generally non-refundable, minus any amount the Supplier agrees to return.
7. Denied Rentals at the Counter
If the Supplier refuses to release the vehicle because you do not meet its stated requirements (for example: no valid driver's license, no credit card in the primary driver's name, insufficient funds for the security deposit, or not meeting minimum age), the refund will follow the no-show rules above. Please review the documents section of our FAQ and ask your agent about requirements before booking.
8. If the Vehicle Is Not Available
If the Supplier cannot provide a vehicle in the class you reserved and does not offer an equal or higher class at no extra charge, contact us immediately from the counter. If no acceptable alternative is provided, you are entitled to a full refund of any amount prepaid through us.
9. Early Returns and Unused Days
Refunds for returning a vehicle early or for unused rental days are determined solely by the Supplier. Many prepaid rates do not refund unused days, and early returns may change your daily rate.
10. Charges Made by the Supplier
Security deposits, fuel charges, damage charges, tolls, traffic fines, late-return fees and other charges billed by the Supplier at or after the rental are controlled by the Supplier. We will help you contact the Supplier, but refund decisions on those charges are made by the Supplier.
11. How and When Refunds Are Paid
- Approved refunds are issued to the original payment method only.
- We process approved refunds within 5–7 business days. Your bank or card issuer may take an additional 5–10 business days to post the credit to your statement.
- Security deposit holds placed by the Supplier are released by the Supplier, typically within 7–14 business days after return.
12. Disputes
If you believe a charge is incorrect, please call us first. We will review your request and respond within 5 business days. Contacting us first is usually the fastest way to resolve an issue and avoids delays associated with card disputes.
13. Contact
Reservation Support · DBA of Bluesio LLC
212 N. 2nd St. STE 100, Richmond, KY 40475
Phone: +1 (877) 301-7049
Effective date: October 7, 2026
1. Independent Service — No Affiliation
Reservation Desk Support is a trade name of Reservation Support, a DBA of Bluesio LLC. We are an independent travel booking and comparison service. We are not a car rental company, and we are not the official website, customer service line, or authorized representative of any car rental brand, airline, airport or travel company. Calling our number connects you with our own reservation agents, not with any rental company directly.
2. Trademarks
All company names, brand names, vehicle makes and models, trademarks and logos mentioned on this website or by our agents are the property of their respective owners. They are used for identification and descriptive purposes only. Their use does not imply any affiliation with, sponsorship by, or endorsement by those owners.
3. Prices and Availability
Prices shown on this website are sample starting daily rates and are subject to change without notice. Actual rates depend on location, dates, vehicle availability, rental length, driver age and other factors, and may be higher or lower than displayed. "Old price" figures refer to standard rates for comparable rentals and are provided for comparison only. Taxes, fees and optional extras are generally not included in displayed prices. Your agent will quote the final price before booking.
4. Vehicle Images and Descriptions
Vehicles are rented by class. Models listed ("or similar") are examples only, and the vehicle you receive may differ in make, model, color and features. Passenger and luggage capacities are approximate.
5. Discounts and Memberships
References to AAA, AARP, military, corporate or other discount programs indicate that such rates may be available from certain Suppliers to eligible members. Eligibility, proof of membership and discount amounts are determined by the Supplier and are not guaranteed.
6. Wait Times
"Average wait time" figures are based on our internal call-answer averages and are not a guarantee. Actual wait times may vary during periods of high call volume.
7. Accuracy of Information
We make reasonable efforts to keep the information on this website accurate and current, but we do not warrant that all content is complete, accurate or error-free. General information on this site (such as documents needed at pickup) is not a substitute for the specific requirements of your Supplier, which your agent will confirm.
8. No Professional Advice
Information about insurance, protection products or driving requirements is provided for general guidance only and does not constitute legal, insurance or financial advice. Check with your own insurer or card issuer about rental coverage.
9. External Links
Links to third-party websites are provided for convenience. We do not control and are not responsible for the content, policies or practices of those websites.
10. Contact
Reservation Support · DBA of Bluesio LLC
212 N. 2nd St. STE 100, Richmond, KY 40475
Phone: +1 (877) 301-7049
